1 reviews | Active since Oct 2020
Worst Courier Company
I have never received such bad service from any other Courier Company. I got an sms on 15 Feb from Buffalo Logistics stating my parcel will be delivered on 15 Feb. I have still not received my parcel. Since the 17th I have been phoning every day to find out about my parcel. Not once did I get a call from them to apologize or explanation why my parcel has not yet been delivered. Everytime I speak to one of their customer service people they keep on telling me my parcel will be delivered the next day. Eventually on 23 Feb I get told the driver could not find my address and the parcel is given over to Fastway and I will get my parcel in two days. So when I phoned today again, 25 Feb, I get told it will be delivered with Buffalo not Fastway and I must wait another 72 hours. I lost my cool and ask the lady why do I get lies from their customer services everyday I phone. While I was complaining to the customer service lady, I did not get a chance to get her name, she kept on interrupting me and then dropped the call. When I phoned back and asked to speak to a manager I was told the manager is not in. Which I think was another lie. I am very disgusted in the way this whole matter has been handled. I will never ever use their services again. You pay R460 for the worst service ever.
