Worst Courier company

Ordered on Temu in April 2024 and Buffalo Logistics are the couriers. They marked that my parcel was delivered on the 10 May 2024. They delivered the parcel to the incorrect address. I have to continuously call the call Centre to follow up on when I can expect to receive my parcel or get a refund. Their service is terrible, nobody returns my calls, they continuously escalate an escalation, give me numerous excuses and report this to their team leaders but nobody actually can assist me. after 2 months, they can't locate my parcel. They eventually declared the parcel lost on the 02/07/2024 but I keep calling the call center to have the lost letter emailed to me. When contacting Temu they won't refund me as Buffalo's system says the parcel has been delivered. I must have called Buffalo logistics over 50 times since the 12 May 2024, and I cannot seem to get my refund for the parcel or my customs tax from Buffalo logistics. I have never experienced such useless service and absolutely nobody cares. All I want is my refunds. I am still waiting for someone competent to arrange my refunds.