WORST COMPANY EVER

After 2 weeks of not receiving my parcel I am still waiting, why does Buffalo lie and say 3-5days when they know very well that they don't take their customers seriously? I have been emailing, trying to call and was promised a phone call on my review last week but till today there's no communication. I am starting to think this company is a ****, I am not confident that I will be getting my parcel from them at all. They must just close the company because really they have failed dismally, their customers are not number 1 at all I doubt even if they are still in business.