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Taryn H

1 reviews | Active since Jul 2023

08 Apr 2024, 15:49

Worse customer service experience

I paid customs 12 days ago I still haven't received my package. I called out over R150 airtime listening to hold music no one answers. I've sent multiple emails no response. The whatsapp numbers not very helpful either as you speaking to a robot. I've sent messages on Facebook aswell little to no help I really wish shein can stop using them it makes the experience so miserable.

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Replies (4)
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Taryn H's update08 Apr 2024, 16:19
Reviewer Update
I would appreciate it if they could respond to me asap my daughter's baptisms coming up this weekend I need the items I ordered.litrally no ones getting back to me. When will my order be delivered? I placed this order on the 23rd with shein in hopes that it would be here by now but now buffalo holding my package hostage
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Taryn H's update09 Apr 2024, 08:44
Reviewer Update
No one has called me I was told that I would get a call.thsi morning I wake up to a update that my delivery was failed because my order was excessive what does this mean for me will my order get sent back to china
Buffalo Couriers
Buffalo Couriers's reply09 Apr 2024, 14:28
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
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Taryn H's update09 Apr 2024, 16:39
Reviewer Update
No one has contacted me I had to call in myself the call was eventually answered I was told that the driver had to deliver yesterday but couldn't because it was late and he had to go home he couldn't deliver today but MAYBE tomorrow. This is so disappointing honestly