Where is my parcel

Good morning, I am not sure what has happened to my parcel but I am not happy at all with the service I have received. I have tried to phone, whatsapp and email Buffalo logistics in Durban and the SA main office. The online app has not updated my parcel since the 04/10/24 and I am not happy as I got a email saying it's at my province depot but the app does not reflect that. I dont know why there is no update and why the tracking app saying there is no such tracking number. I received a sms on Friday saying it was out for delivery but I never received it. Then I was told on Monday after I queried why it was not delivered that it should be out for delivery in 48hrs. Something is not right with this as I don't understand why this is not updating on your app. I am starting to wonder if this parcel is lost or something has happened to it. I have tried all kinds of communications with Buffalo logistics but just to be told it's in my province and it will be out for delivery in 48hrs. No one is able to tell me why the app is not updating this parcel or why it shows no such number. I have never had this problem with Buffalo before but the service this time has been really not the best. I would like to know where this parcel is and I would like it delivered before Friday, or I would like to know where in the province this parcel is and I want a contact number please so I can check that this parcel is infact there. Very unhappy and sad customer. 😒