Were good, but lately are the absolute worst!

Buffalo Logistics were very good until recently. In the last month everyone I have spoken to has NOTHING good to say about them! The order tracking shows that the parcels have arrived in Johannesburg, sent to their hub and then shows "Returning" without being sent to Cape Town. Getting hold of them is almost impossible and if you do, they have the audacity to say that we will need to pay extra to get our goods!!!