JJ
Johannes J
1 reviews | Active since Apr 2024
25 Apr 2024, 14:15
Very ****ty service
They are absolutely pathetic to the level of theft actually. One of their policies are that you can collect your parcel from them. I drove to Cape Town this morning at 9 its now 14:00 and they still haven't given me their address. My parcel has been there for 9days!!! I am going to the media with this. Their customer service is also pathetic they just end the chat with no answers and when they don't feel like talking to you they throw you in a chat with some tehbogo that is actually a bot just so you can't request a new customer service representative.
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Replies (3)0
Replies (3)
Buffalo Couriers's replyOfficial
25 Apr 2024, 15:00Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. Please may you send us your tracking number and one of our agents will assist you. BIL.
Buffalo Couriers's reply25 Apr 2024, 15:00
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. Please may you send us your tracking number and one of our agents will assist you. BIL.
JJ
Johannes J's updateReviewer Update
25 Apr 2024, 15:22Listen Bil... you reply so quickly on hellopeter yet all my emails are still unanswered. I still have no response on the app... so because your image is on the line here now you reply quickly let's see what you can do differently ill reply my tracking number privately
JJ
Johannes J's update25 Apr 2024, 15:22
Reviewer Update
Listen Bil... you reply so quickly on hellopeter yet all my emails are still unanswered. I still have no response on the app... so because your image is on the line here now you reply quickly let's see what you can do differently ill reply my tracking number privately
JJ
Johannes J's updateReviewer Update
25 Apr 2024, 18:21And once again I receive no response via my emails or my app and Web page enquiries.
This is really not right. You guys have a Web page as well as a whatsapp line where we can contact to speak to a human. When you get put through they either dont answer or they just end the chat. And if they want to block you from getting to another person for assistance they put you to a bot called tebogo... 🙄 then nothing happens from there you can't exit the chat or ask for a different person to assist this has been done to me 32 times and I have screenshot of everything. When they do answer you they are really rude and not helpful at all!!!
My parcel was lost for 8 days with no answer and no update from anyone. Now its at the warehouse in cape town and today I tried my best to get the location to go and pick my parcel up myself to save Buffalo the trip as well as myself anymore stress.
No one has gotten back to me despite sending numerous emails as well as whatsapp and Web messages. The only update I received today on the Web page is that my parcel moved from bay 14 to bay 54... what on earth so they moving it from bay to bay instead of delivering it!
This is really not right. You guys have a Web page as well as a whatsapp line where we can contact to speak to a human. When you get put through they either dont answer or they just end the chat. And if they want to block you from getting to another person for assistance they put you to a bot called tebogo... 🙄 then nothing happens from there you can't exit the chat or ask for a different person to assist this has been done to me 32 times and I have screenshot of everything. When they do answer you they are really rude and not helpful at all!!!
My parcel was lost for 8 days with no answer and no update from anyone. Now its at the warehouse in cape town and today I tried my best to get the location to go and pick my parcel up myself to save Buffalo the trip as well as myself anymore stress.
No one has gotten back to me despite sending numerous emails as well as whatsapp and Web messages. The only update I received today on the Web page is that my parcel moved from bay 14 to bay 54... what on earth so they moving it from bay to bay instead of delivering it!
JJ
Johannes J's update25 Apr 2024, 18:21
Reviewer Update
And once again I receive no response via my emails or my app and Web page enquiries.
This is really not right. You guys have a Web page as well as a whatsapp line where we can contact to speak to a human. When you get put through they either dont answer or they just end the chat. And if they want to block you from getting to another person for assistance they put you to a bot called tebogo... 🙄 then nothing happens from there you can't exit the chat or ask for a different person to assist this has been done to me 32 times and I have screenshot of everything. When they do answer you they are really rude and not helpful at all!!!
My parcel was lost for 8 days with no answer and no update from anyone. Now its at the warehouse in cape town and today I tried my best to get the location to go and pick my parcel up myself to save Buffalo the trip as well as myself anymore stress.
No one has gotten back to me despite sending numerous emails as well as whatsapp and Web messages. The only update I received today on the Web page is that my parcel moved from bay 14 to bay 54... what on earth so they moving it from bay to bay instead of delivering it!
This is really not right. You guys have a Web page as well as a whatsapp line where we can contact to speak to a human. When you get put through they either dont answer or they just end the chat. And if they want to block you from getting to another person for assistance they put you to a bot called tebogo... 🙄 then nothing happens from there you can't exit the chat or ask for a different person to assist this has been done to me 32 times and I have screenshot of everything. When they do answer you they are really rude and not helpful at all!!!
My parcel was lost for 8 days with no answer and no update from anyone. Now its at the warehouse in cape town and today I tried my best to get the location to go and pick my parcel up myself to save Buffalo the trip as well as myself anymore stress.
No one has gotten back to me despite sending numerous emails as well as whatsapp and Web messages. The only update I received today on the Web page is that my parcel moved from bay 14 to bay 54... what on earth so they moving it from bay to bay instead of delivering it!