very poor service from buffalo logistics

Buffalo logistics is by far the worse courier company, they did not attempt to deliver my shein order but they updated the tracking stating no one was home to receive the order yet a dedicated person was home the entire day waiting to receive this order after calling buffalo logistics and speaking to an agent by the name of Christina she assured me that my order would be delivered today ( 20-08-2024) after the failed attempt to deliver on 19-08-2024 however today morning (20-08-2024) i get a notification from shein at 06 26am stating the following " returned to buffalo warehouse reason no one at home) and keep in mind i received these same notifications on the 19th of August 2024 as well so I called buffalo logistics again to query who attempted to re deliver this order at 06 26am on 20-08-2024 cause no one has come through the lady then advised the order is not given to a 3rd party courier who she did not want to name i further asked to speak to the manager who came on the line and said the driver has a picture of the house showing no one at home the picture of the house was grey as per the manager after advising her the color of my house is not grey she then said the order is with DCB logistics I then called DCB logistics to query about my order only to find out they are not the 3rd party courier for buffalo logistics I had then called buffalo logistics again and spoke to Christina who refused to provide her last name and i had asked her for the contact number for the 3rd party and the right name she refused to give me the information putting the phone down on me. after a few hours i called buffalo again to query my order only for a male to answer and say the 3rd party courier is DPD logistics when i had asked him for a contact number he shouted saying DO NOT CALL DPD AND WASTE MY TIME AND CALL ME BACK AT BUFFALO CAUSE THE ORDER IS STILL AT BUFFALO WAREHOUSE AND HE CANNOT CONFIRM WHEN IT WILL BE HANDED OVER TO DPD LOGISITICS TO DELIVER, i proceeded to ask him if there is any way he can assist with escalating this process in order for me to receive this delivery as my birthday is on Thursday and I need this order as these are my clothes he continued to shout and say it is not his problem and there is nothing that can be done about it , I must just wait and receive it when i receive it. Buffalo logistics is the worse courier company to deal with and their agents are super rude and arrogant I will never order from shein or temu again cause i never want to engage with buffalo ever again, it is so disappointing and heart breaking as I do not have anything to wear on my birthday and at this point i cannot go and get anything else to wear on the day of my birthday 😢.