Very poor service

Bad customer service from Buffalo international logistics Dear : Buffalo International Logistics Customer Service consultant and Gwen Supervisor or line manager

I am writing to express my disappointment and frustration with the poor customer service I received from your company regarding full 3 times separate pick up tracking requests. your team failed to honor these commitments, and in some cases, cancelled pickups and make an excuse that they send me messages while I click but I still haven’t recieved my package. Just imagine for full 2 weeks. Gwen manager said she will call me Monday which is today, 25/08/2025, I’ll try to call them but she did call me I’m very disappointed with your service. They keep saying the driver has was unable to reach me that I did not answer but I didn't even hey any call from a drive. My frustration is that they keep telling me that their supervisors will cotqct me but its just nonsense.