Very poor refund service

Since 04 December I have been requesting my refund from Buffalo After paying them double costs for my delivery Due to first payment apparently not received They request for their banking details and their POP But when making use of their online link neither of those are available So now they have ****** me of double courier fees I have send numerous emails where they keep on requesting the same information over and over and over again This is quite frustrating and VERY poor service!!!!!