Very dissatisfied with service

I've had the most appauling service with Buffalo and it is the second time. My parcel was scheduled to be delivered on the 02.04.2026 on which I got an sms @06:55 alerting me. I did not get any communication after that. Around about 9am I was told by the security guard at my work place that I had a delivery no call or sms from the driver. When I went to pick up my order the driver drove away while he saw me approaching the vehicle. My order has not been delivered till today. I have sent multiple emails to Buffalo and got 1 response after 2 days of asking them to give me the driver's number so that I can contact him. Did I get the driver's number?.. No!!!! My parcel? No. And my tracking status says I required a re-schedule for the delivery😭😭😭When did I ask them to reschedule????