Very disappointing service.

I honestly wish I could give zero stars. We order online regularly and unfortunately the company we buy from only uses Buffalo’s courier service. Every single delivery has been a frustrating experience due to poor customer service and unprofessional behaviour.

A few weeks ago, I went outside to collect a package and the driver refused to get out of the vehicle. He simply leaned over and opened the passenger door for me to take the parcel myself. No greeting, no basic courtesy — just attitude. That is completely unacceptable.

Today (12/02/26) we received another delivery and it was exactly the same experience again. Rude behaviour, no greeting, and absolutely no professionalism. This is clearly a consistent issue, not a once-off incident.

On top of that, the drivers continuously lay on the hooter like crazy. Even when they can clearly see you coming out immediately after the first hoot, they keep hooting repeatedly and aggressively. There is absolutely no reason for that level of impatience or disrespect.

Your staff seriously need proper training in basic people skills and customer service. A simple greeting, a bit of patience, and respectful interaction go a long way. Customers should not feel disrespected when receiving a service they didn’t even choose.

Very disappointing service.