MM
Molly M
1 reviews | Active since Feb 2025
26 Feb 2025, 09:07
Very bad service, Shein should do better with logistics company
Last week I wrote an email about how bad the service is and I was given the call the next day alerting me that I’ll receive my parcel in the next 48 hours. Nothing happened
It’s been past 5 48 hours now still awaiting for my delivery, it keeps saying wrong address. Buffalo will be the reason why Shein won’t make sales I swear. Fetching three weeks now without my order I really wanna cry shame the amount of money we are being charged for this service
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Molly M's updateReviewer Update
27 Feb 2025, 13:33Good day
tracking number BUFZA7TB17798N4YQ I am so disappointed with the service that is offered by Buffalo. The service from agents and the drivers. How does someone lie that they have called while they didn’t ? At first they said the driver was outside my place when he called me and I didn’t answer, the second occasion is that the driver said I changed the address. I escalated the situation and there is a lady who called me and told my address is not on google maps. Now clarify this to me how does the first driver gets here to my address and he returns with the parcel if it’s not on map. There is a lot of red flag I have been waiting for my order for 2 weeks fetching 3 weeks. I never gave any problem with paying the customs. Now I need to pay for the another delivery? You guys know very well no one attempted to deliver this parcel at all. Your call centre agents are rude they speak however to people, they do not have sympathy. We are not even allowed to fetch our delivery while your drivers fail. It’s been draining honestly you should improve your service!
MM
Molly M's update27 Feb 2025, 13:33
Reviewer Update
Good day
tracking number BUFZA7TB17798N4YQ I am so disappointed with the service that is offered by Buffalo. The service from agents and the drivers. How does someone lie that they have called while they didn’t ? At first they said the driver was outside my place when he called me and I didn’t answer, the second occasion is that the driver said I changed the address. I escalated the situation and there is a lady who called me and told my address is not on google maps. Now clarify this to me how does the first driver gets here to my address and he returns with the parcel if it’s not on map. There is a lot of red flag I have been waiting for my order for 2 weeks fetching 3 weeks. I never gave any problem with paying the customs. Now I need to pay for the another delivery? You guys know very well no one attempted to deliver this parcel at all. Your call centre agents are rude they speak however to people, they do not have sympathy. We are not even allowed to fetch our delivery while your drivers fail. It’s been draining honestly you should improve your service!