Very bad service and dishonest

I’m very disappointed with Baffalo logistics call center, i called this morn Regarding my shein order and the Lady i talked to said on their system it showing that my parcel has been assigned to the driver. When i called again the other lady said there’s no such thing , the parcel is still at the warehouse and i am not allowed to do self pick up at the warehouse. I don’t know what madness is this. I need my order Today!!! Not next week. And teach your staff not to lie to customers because that’s very bad.