Very bad experience with Buffalo International Logistics

I am writing to express my profound dissatisfaction with the services provided by Buffalo International Logistics. I encountered a situation where the payment for income tax was processed twice, and despite completing all required forms and promptly providing them to Buffalo on 5 Feb 2024, I am yet to receive my refund.

Despite my persistent efforts, reaching out via phone calls every few days, I have spoken to more than 10 individuals, none of whom were willing to escalate my concerns to a manager. Each conversation brought forth a new excuse, ranging from misplaced documents to a lack of feedback for the initial 14 days.

Buffalo International Logistics claims to have a turnaround time of 7 to 14 working days, a period that has far exceeded without any resolution or communication. The lack of assistance, inability to transfer me to someone capable of resolving the issue, and the absence of proactive communication have left me extremely frustrated.

Today, on 6th of March, when the payment was supposed to be processed, there is still no confirmation if it has been done. The utter lack of accountability and failure to provide basic customer service is unacceptable. I have never experienced such incompetence and negligence in any online transaction involving Buffalo International Logistics.

This ordeal has severely impacted my trust in online orders, particularly if Buffalo is involved. I am appalled by the level of service and the blatant disregard for customer satisfaction. Never again will I consider Buffalo International Logistics for any future transactions, and I feel compelled to share this experience to caution others against relying on their services.