Utter disappointment and frustration at employees

A South African, Cape Town based delivery individual whose name is Bronwynn Julius did not deliver my package today because they decided at 09:39 am that my address is wrong. They then logged into the company's system at 14:33 that the package is being returned back to the warehouse. They were supposed to have called me, and they did not. I know this for a fact because this is not the 1st time I am dealing with Buffalo. My experience with this company was excellent the last time. I am utterly disgusted to the core by this common and careless behavior. This is not about Bufalo but solely the Bronwynn Julius individual. I am expecting my package to be delivered today still. I spoke to an Angelina JHB) via chat looking for a solution. Not only did she close the chat while were still chatting, but she was also nonchalant, dismissive, one sentence replies that clearly showed she was not in the mood to assist me. I am very disappointed, and I hope they will be called into order as they are putting the company's name in disrepute. We would not be here if Bronwynn Julius did not see the rain in Cape Town and decided they were not going to do what they are paid to do.