USELESS SERVICE

It takes 2 days for a parcel to be sent from China to South Africa. Customs amount paid but....... Then, it lies at OR Tambo airport for three weeks because Buffalo is USELESS! I live ten minutes from their Johannesburg depot in Jet Park but I can't go and fetch my parcel because it is still at the airport. I phone the call centre and get put on hold for 20 minutes every time. Really BAD service.