Useless logistics company!

They are useless. I have a package to be collected for an international return. Supposed to be picked up within 2 days. No one turns up. I get into their website, insert the tracking number and it says " customer refrigerated a reschedule". This is a lie! Tried calling them, waited in the queue and then I get referred to a Whatsapp number. Tried the Whatsapp chat and I get referred to their email address. I emailed them and I get an automated response saying i should download their app. What a useless business. No way to communicate whatsoever.