Useless Buffalo Interntional Logistics

Tax and import duties have been paid on the 10th May 2024. I have sent them 4 proofs of payment, and followed up numerous times. They have now sent my parcel back, and keep blaming the vendor for the money not shmowing. They are completely useless.! Every time that I phoned, I got a different story, as well. I even asked to speak to a manager, and was told he/she will phone me back in an hour. Still waiting