Urgent Complaint Regarding Misdelivery and Driver Conduct

I’ve been a regular customer of SHEIN and have never experienced such an issue until now. This morning, the delivery driver contacted me, and I clearly informed him that I am currently in KwaZulu-Natal on a business trip. I asked him to kindly leave my parcel with security at my Johannesburg residence, as per the delivery instructions and the address listed on the app.

Despite these clear instructions, the driver left my parcel at the wrong location. When I pointed out the mistake, his response was highly inappropriate and unprofessional he said **** YOU!!!!” This behaviour is completely unacceptable.

The driver’s contact number is +***0.

I urgently request that this matter be addressed immediately, and that my parcel be redirected to the correct address provided in the app. If this is not resolved today, I will be taking further steps, including reporting this to the relevant consumer protection authorities.