URGENT COMPLAINT – Buffalo International Logistics – Pickup Failure for Return (Tracking No: BUFEX***MYQ)

I am raising this complaint with extreme frustration and disappointment over the appalling service I’ve received from Buffalo International Logistics regarding a return pickup (Tracking No: BUFEX***MYQ).

I was first informed 10 days ago that the collection would take place and was asked to stay at home. I did exactly that – waited the whole day – and nobody showed up.

After waiting an additional 2 days, I reached out via email. I was then told the pickup would be done during the course of the week. Again, no one arrived.

Today is 04 July 2025, the last valid day for the return, and despite notifying your team well in advance, I am now told that the pickup was assigned to the wrong driver. On the final day! This is completely unacceptable.

This entire experience has been nothing short of unprofessional, careless, and negligent. I have an email trail that proves my proactive communication and your team’s repeated failure to follow through.

Because of your internal mismanagement, I am now at serious risk of missing the return window — something that is entirely your responsibility.

I demand immediate action, accountability, and compensation for the inconvenience and potential financial loss caused by your poor service. This kind of handling is unacceptable for a logistics company and should not be ignored.