*************, not helpful, *****ing money and not delivering a service

I am writing to express my extreme frustration and disappointment with the delivery of my parcel by Buffalo Logistics. Despite my repeated attempts to contact your call centre and get updates on my parcel, I have received inconsistent and misleading information from your representatives. On March 13th, I was informed that my parcel was at the warehouse as there was no driver in my area. The following day, I was told that the parcel was with the driver and would be delivered by the end of the day. However, my parcel was not delivered and when I called again, I was informed that the driver could not deliver the parcel as there was no one at home, which is an absolute lie. Furthermore, when I requested to speak to a manager or to get the driver's contact number, I was not allowed to do so. I am extremely frustrated by the lack of accountability and transparency demonstrated by your company, and I demand an immediate explanation for the inconsistencies in information provided to me. I have also sent several emails and WhatsApp messages that have gone unanswered, which only adds to my frustration. I must say that this is the worst customer service experience I have ever had, and I will not hesitate to share my experience with others. It is unfortunate that Shein does not give customers the option to choose their preferred shipping company and instead forces them to use Buffalo Logistics. I expect a prompt response from your company and a resolution to this matter as soon as possible.