MM
Michelle M
1 reviews | Active since Jun 2018
22 May 2024, 14:37
Unsatisfactory Service.
Placed an order with Temu 26/04/2024. Received request to pay Vat & Duty fees from Buffalo International Courier services 04/05/2024 which I made payment immediately on their website. Tracking message keeps saying " Waiting for recipient to pay customs VAT and duty". I sent an email 10/05/2024 with proof of payment and uploaded on their website as well. Today 22/05/2024 still no delivery or communication from Buffalo.
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Replies (2)
Buffalo Couriers's replyOfficial
22 May 2024, 15:23Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
Buffalo Couriers's reply22 May 2024, 15:23
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
MM
Michelle M's updateReviewer Update
24 May 2024, 10:32As per Buffalo International Logistics reply, an agent did contact me, and I had to send the proof of payment once again. I have had no feedback besides an SMS this morning stating that my package has arrived in South Africa 21 days ago and international parcel Import taxes need to be paid or package will be returned. I emailed the proof of payment to *** as well this morning, hopefully this matter will be sorted out. I'm totally appalled at the level of service I have had to deal with and the attitude of their *********** staff members.
MM
Michelle M's update24 May 2024, 10:32
Reviewer Update
As per Buffalo International Logistics reply, an agent did contact me, and I had to send the proof of payment once again. I have had no feedback besides an SMS this morning stating that my package has arrived in South Africa 21 days ago and international parcel Import taxes need to be paid or package will be returned. I emailed the proof of payment to *** as well this morning, hopefully this matter will be sorted out. I'm totally appalled at the level of service I have had to deal with and the attitude of their *********** staff members.