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Paul M

1 reviews | Active since Oct 2015

19 Feb 2025, 07:30

Unsatisfactory Delivery Experience

Unsatisfactory Delivery Experience

I'm extremely disappointed with the delivery service provided by Jordan Makamu from BuffaloInternational Logistic.Despite being informed that my parcel from Temu had arrived, the driver refused to drop it off citing 'rain' as the reason.

What's astonishing is that all cars, including small ones, were driving normally in the rain, yet the driver chose not to deliver my parcel. This lack of commitment to service is unacceptable.

Furthermore, I'd like to highlight that this is a business address where I receive orders daily. In fact, I received deliveries yesterday, the same day their less experienced driver refused to enter, without any issues. This inconsistency is alarming and raises concerns about the reliability of their delivery services.

I request that Temu looks into this matter and return to FastWay Curriers where their drivers aren't arrogant and disrespectful like Buffalo drivers and takes necessary actions to ensure timely and reliable delivery services.

Order Number: BUFZA7AB14842TBYQ

Sincerely Zachariah Mathe***)

0
Replies (3)
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Paul M's update19 Feb 2025, 08:58
Reviewer Update
I have evidence that contradicts this "road issue" claim ,yesterday the same day your driver refused to deliver I received orders from other courier services that used the same road without any issues, that clearly indicates that the road was accessible and I also drove on the same road with my private car Toyota tazz while going to fetch my stock in Benoni,so your driver's excuse was unfounded.

I'd appreciate that you take necessary actions so that your driver provide accurate and reliable information.
PM
Paul M's update19 Feb 2025, 09:01
Reviewer Update
Again,now as I am typing this I am waiting for other 2 deliveries from Bake n Mo and H&I they ,later on Take a lot is coming as they did yesterday.
Buffalo Couriers
Buffalo Couriers's reply19 Feb 2025, 09:59
Official
Good day,
 
We sincerely apologize for any frustration caused. Please rest assured that we have escalated your concern to our team for immediate investigation. Kindly allow us some time to gather the necessary proof and provide you with a resolution.

Regards