Unsatisfactory customer service!!!

I receive emails at night between 19:30 and 20:00 stating delivery attempts have been made and they could not get hold of me. I am quite confused as to how delivery failed seeing that I'm at my delivery address and that no delivery attempt was made and NO contact was made. Be so kind as to not put automatic blame on the customer paying for your service, Buffalo. This would be highly appreciated. Especially seeing that NO ONE contacted me, I was at my delivery address AND then have to wait LONGER for an order to be delivered that I'm clearly not to blame for. Ensure that you have the correct delivery address on your part. On my side I've been trying to make contact numerous times and received no response. I logged and enquiry in your website, emailed the help desk, whatsapp the helpline, tried contacting the courier and NO JOY! I'm still waiting for a response...

Judy Jooste and Palesa Leotlela keep on sending automated email responses. NO CUSTOMER SERVICE NOR ASSISTANCE WHAT SO EVER! Please don't send a customer an automated email response. I actually want an explanation and investigation as to what's going on. Otherwise escalate the matter to your supervisor or someone who can actually assist.