Unresolved Shein Return – Buffalo Logistics Holding Parcel for 3 Weeks

I am extremely dissatisfied with the service from Buffalo Logistics. My Shein return has been in Buffalo’s possession for over three weeks, yet they have failed to provide the required return receipt despite multiple requests.

Because of this delay, my 30-day return window with Shein has expired. Shein has confirmed that they will not accept a cancellation of the return, yet Buffalo continues to claim the collection was cancelled — something Shein has no record of.

I have attempted to resolve this matter directly with Buffalo, including reaching out to Christina, a manager, who has not returned my calls or provided any assistance.

This mishandling has left me at risk of losing both my refund and the items I returned. Buffalo must take accountability for holding onto my parcel and resolve this matter urgently. Their lack of transparency, accountability, and communication is unacceptable.

I expect Buffalo to immediately process my refund or provide Shein with the necessary documentation to finalize the return