Unprofessional, Unreliable, and Extremely Frustrating Service

Absolutely shocking service from Buffalo Courier Services. The driver made no attempt to contact me — no call, no message — yet somehow decided I was “not available.” I waited the entire day specifically for this delivery, only for the driver to falsely mark it as unsuccessful. This is either pure negligence or complete dishonesty. Customer service was no better. I was told they don’t have contact details for their own drivers, which raises serious concerns about how this company is even managed. The only response I received was “wait for the driver,” with zero effort to investigate or resolve the issue. That is not customer service — that is avoidance. As a result, my delivery has now been delayed again due to their own failure to do the bare minimum. Customers should not have to chase couriers for parcels that they are already being paid to deliver. I would strongly advise anyone considering this company to think twice. Based on this experience, the lack of communication, accountability, and professionalism is unacceptable. I would appreciate a proper response from Buffalo Courier Services explaining: Why no attempt was made to contact me Why false delivery attempts are being recorded And what will be done to ensure this delivery actually happens without further delays Until then, I cannot recommend this service to anyone.