Unprofessional - Undelivered goods till to this day!

Our parcel has been in transit since 17th December 2021. We are sent from Consultant to Consultant, others even drop the call when they recognize your voice , that after your LOOOONG wait holding waiting for someone to answer the call. I've spoken to William, Kaylin and Archie. Now they want to refer me to a Karrie.. Apparently ALL they can say is parcel arrived and they DO NOT KNOW where it is....! Reference number BUFZA***YQ. I do NOT recommend buffalo Logistics