Unprofessional service

I have a shipment with a wrong phone number and they where unable to deliver it, i called them and ask if i can change the phone number or walk into the where house to pick it up with My ID and non of this option where accepted, they ask me to contact the supplier i purchased the goods from to update the phone number with them. my package has been in there warehouse for over 2 weeks. how poor can a shipment company be in 2024? i can’t believe a shipment company still operation like this in 2024, you can reach me via email and ask to provide a reachable phone number with a proof of ID

This is very Unprofessional