Unprofessional Service

Their african lady dispatch clerk at the cape town branch is unprofessional and lacks customer care skills. On the 18th June she returned my parcel under false reasons and again on the 19th after she threatened to return it if I didn't go collect it by the police station. Their driver saw it fit not to deliver our parcels door to door instead called all who had parcels to meet him at the police station. when told him that I forgot my name but provided him with my address to check my parcel, he said that he would think about the address and drove away with the parcel.