Unfulfilled Pickup and Refund Request

I am writing to formally complain about the incredibly poor service I have received regarding my return request for a package ordered from Shein, linked to BUFEX Number After one month of waiting for the package to be picked up, my experience with your customer support team has been nothing short of a nightmare. Today the 19th September after numerous attempts spoke to another call center agent, they requested I cancel the order and re-submit They are Rude, don’t care attitude and no etiquette. Here is a summary of the distress • Failure to Arrange Pickup: Despite initiating the return process and receiving a BUFEX number, I did not receive any communication to arrange pickup (no calls, SMS, or emails, no courier came to the Physical Address). • Multiple Unresolved Calls: I have made numerous calls to the call center, where I spoke to several agents and was met with either misinformation, unprofessionalism, or outright rudeness. • Misinformation about Management: I requested to speak with a manager, but was repeatedly told different names with no follow-up. At one point, I was even advised to call Shein directly in China to resolve the issue, which is absurd. • Promises Broken: Despite promises of call-backs and a resolution, none have occurred. The lack of accountability is frustrating. • Inconvenience and Distress: As I have been waiting for over a month for a simple pickup and refund, this process has caused a significant amount of stress for my family, especially as the package was a gift for my son. This experience has been worse than dealing with Johannesburg’s Home Affairs office, which is saying something. My patience has worn thin.