Unacceptable Service and Lack of Communication

Dear Buffalo Couriers Customer Service Team,

I am writing to express my deep frustration and disappointment with the lack of support and poor treatment I received today from your team. After 46 minutes on hold, my call was abruptly dropped by both the agent and team leader, leaving my urgent request unresolved.

My only objective was to confirm a reasonable delivery window to ensure someone would be at my residence to accept the parcel. This request was to avoid the frustration of the parcel being returned to the warehouse if no one is available to receive it. From past experiences, I can guarantee that the driver will not contact me before arriving but will simply show up unannounced. This lack of communication has consistently caused missed deliveries, leading to lengthy delays of up to two weeks before I am able to arrange redelivery.

When I inquired about this simple request, the team leader informed me that any escalation would only take place after 5 p.m., effectively leaving me with no solution for today. Despite paying my duties and taxes promptly, I am now facing the prospect of an extended delay if the delivery is missed, simply because I am not granted the courtesy of a brief delivery window.

This experience has left me feeling disregarded as a customer. It is unacceptable to be treated in this manner, especially when all I am asking for is basic communication and respect for my time.