UNACCEPTABLE

Hi there, I ordered something online, and Buffalo Logistics is the courier for the company. I needed to pay the vat and taxes for my parcel which I did as soon as I was notified, and sent the proof of payment to them as per their policy. I had 45 days before the parcel was returned.

I have not received my parcel, and I tried following up with them, but my e - mails bounce back. I use the "chat" function on their website, but it's an automated response. You can not get through to them by telephone, and if by luck you do, the call gets dropped.

Can this be classed as ***** ?

Regards, Karlien