TP
Thabo P

1 reviews | Active since Aug 2022

30 Apr 2024, 14:14

****TY CONSULTANT

there are people who are not cut out for the kind of job this business has to offer. I am very much offended by a specific consultant by the name of Xoli or Xoliswa or whoever her name is! she does not have nor know the ethics of customer service and i highly suggest she gets properly reprimanded because this is a matter of serious concern. you CANNOT give ****ty customer care to anybody, especially to a person who is not in the know of how the business works! I spoke to her with regards to the VAT and TAX payment, because I received an email from Buffalo suggesting that I make a payment before my parcels can be received and all she does, all she did was do everything that is not in any relation to customer care...I would like for her to call me and apologize for her stupid behavior as that kind of behavior I will not accept nor allow.

0
Replies (2)
Buffalo Couriers
Buffalo Couriers's reply30 Apr 2024, 14:28
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an another agent to contact you. BIL
TP
Thabo P's update30 Apr 2024, 14:39
Reviewer Update
it seems like all the replies are just automated because its the same reply with regards to all other reviews! i do not want another agent to contact me, she must contact me and apologize! that is what i want currently!