TRACKING SITE NOT HELPFUL, Customer care lacking

I advised my phone number changed and asked clarity on the cryptic tracking notes on BUFZA***YQ. I was instead reminded to be patient as my delivery was not yet in SA. Atleast then I knew it wasn't in SA.

I rep**** and reiterated I actually asked what "voice sms sent, failed , will send again" for instance mean. Were they sending sms's to me, to customs, to the supplier, to the president???

I worried they were trying to reach me on my old, disconnected cell. Still don't know on 17 Feb. The lady did not reply to my reply to her.

Showed "scanned in at SA warehouse" on 14 Feb. Also on14 Feb "processing Intl operations". Is that customs for clearing?

I don't know, I never import and I ended up here having been misled by "Reliable Store South Africa" which showed stock on a R2000 order (placed in Dec 2021)

Since I was told to be patient via the "support mail" and not really answered, I am mentioning it on a platform they may pay a little more attention to.

Maybe they should improve the tracking site to be informative. Support should give better feedback and should remember we don't work with this everyday.

What makes sense to them may not make sense to us. And I still have no clue if they actually changed my cell number on record as I requested.