Ticket PIN sent to the wrong number

I am still on my packpage to arrive. I have submmited a complaint and it took them 2 months, only to tell me that they sent my PIN to a number that isn't even active. I provided my contact details when I made the purchase and the same contact us when I submmited my complaint. why in the world you still it to a contact number I never provided. I want my parcel ASAP. I will more than happy to remove my bad review once done. so see to this now