They just disappointed me

On Facebook more than 95% of people are complaining about poor service and their continuing ignorance on WhatsApp messages and inability to reach them on the customer care number 010... I had to watch my parcel going to George because these guys are not reachable and will respond after 3 or four days if they'll respond at all! These guys need to up their game. They are competing with many logistic companies out there and they must be better. Even if they're cheaper that doesn't mean their service must be poor! You write to them and they don't respond, you call them and your won't go through...phone just cuts without even ringing. Facebook they won't reply to complaints only they like the few positive feedback . Bad! And my parcel has been stuck with them for some time. Ayi this is bad... It's not the first time I'm using them.. never had this experience but they need to have an active communications team not the one they have