The Worst Logistics Experience Buffalo Logistics & Shein Partnership Disappointment

I have dealt with many logistics companies, but none as frustrating as Buffalo Logistics. I placed an order with Shein, and like many others have complained, I experienced the infamous “calling stunt.”

On Monday, 14 September 2025, I received an email stating that my parcel had been returned because the driver “couldn’t get hold of me.” This is utter nonsense. I was at home the entire day, my phone was on, and no call was missed. To make matters worse, when I called their customer line, I was met with agents who could only repeat what the email said. They were polite but completely powerless to help. What is the point of a call centre if all they do is read back the email? I was promised delivery by Tuesday or Wednesday, yet as of Wednesday, 17 September 2025, nothing has happened. Today I called again, only to be told the same tired story that my parcel was taken back to the distribution centre. No accountability. No proactive communication.

For comparison, when I order from AliExpress using IMile Logistics, the service is professional. Their drivers WhatsApp or text when they can’t reach you, ensuring delivery is completed. Buffalo, on the other hand, is the complete opposite. To add insult to injury, estate security (who operate 24/7) confirmed that no driver even attempted to deliver. This is not logistics—it’s deception. They are pulling Uber Eats style tricks of “we called” when no such call happened. It is absurd and unacceptable.

@Shein please reconsider your contract with Buffalo Logistics. Give the business to Courier Guy, IMile, or even a number of reputable local couriers who would represent your brand with professionalism. Customers deserve better than this nightmare service. Buffalo Logistics is, without doubt, the worst service provider I have ever dealt with.