The worst delivering services

By far the worst service I have ever received. I placed my order from Shein on the 28th of April and I have not received my parcel. I was supposed to receive my parcel on the 09/05/2024 however, I was at work on this particular day and no one was home. I attempted to make alternative arrangements for someone to go get the parcel as the driver was refusing to go deliver at my home but this did not work out. The driver was extremely rude and condescending, so she returned my package back to the depot. I contacted the call centre and they told me that the package was out for delivery again and I should expect it soon. Throughout this period, I was not receiving any communication so I called again the following week. I was told that I should expect my package within the next 3-5 working days. On the 17th I received an email stating that I received my package and I signed when I did not. I called the next day and I was told that the matter would be escalated to the warehouse and I should expect my package the following week. I asked how to log a complaint and I was told to send an email which I did not get a response to. I have tried the chat bot and the WhatsApp line to speak to an agent but no response. I called multiple times today and they basically telling me that the matter has been escalated to the warehouse and I have to wait. They telling me that the package could’ve been delivered to someone else but how when I have verification? Now I still have to wait and it’s almost a month. Several agents hung up while I was speaking and that baffles me. I just want my package that’s all. I highly doubt that I’ll be ordering from Shein again.