The nightmare that are the staff of Buffalo logistics!

Typed by Rachael Chetty:

For my first time dealing with this company it is by far the most horrific customer service I have ever dealt with in all my years dealing with couriers and this type of service providers.

I was contacted on the 5th of October to submit documents as my parcel has been detained by SARS, so I of course submitted these documents not once but twice on the 07/10/22 and 09/10/2022 I never got any feedback so I called the contact center a week later and they advised it takes 10 to 15 days to get a response.

After 17 days I called the call center again because I did not receive a response still, they then tell me that they did not receive the documents and I need to now email yet again to employees of Buffalo who work in the customs department.

I did that and best believe I typed an ear full in my email and sent those documents for the 3rd time to 4 different people who work for Buffalo logistics, and I begged them for some sort of communication to please respond and let me know whats happening.

I know its off no fault to them that SARS detained my parcel but it's their job to contact me and let me know because they have been paid!

Despite all of that I still have not gotten a response, I then called the call center again and spoke to an agent who tells me that there is no direct line to the department I need to go to and them as agents cannot see the process of the documents being submitted etc so I basically called the center and waited in that ridiculous queue for 20 mins for absolutely nothing and she was supposed to get her manager to call me back and that also has not happened.

Like I cannot understand this, does buffalo logistics have the same *********** staff working in every department???

What bull**** kind of customer service is this, its a complete lack their off!

The 4 people I sent documents too who still have not responded to me are:

Michelle Calitz Junior Bugana Busisiwe Nkwane ***

And the agent I spoke to who didnt get her manager to call me back is Palesa frkm and the Johannesburg call center

I am name dropping because I want it to be put out there that I am not completely generalizing the entire company but just these employees who I have actually contacted and to BUFFALO LOGISTICS these are the people that you chose to represent your company and this is the feedback of your choices!

It takes seconds to process a call, send an sms or even an email just to update the customers, who the the actual reason for you having a job, if your not doing that then what are you doing??