MS
Mark S

1 reviews | Active since Jul 2013

04 Apr 2024, 13:46

terrible support system. Can we talk to a human please!!!

Please note that I have received many deliveries through Buffalo and have had no problems until now! But my issue is not with their delivery reliability as that record is safe with me. My issue is with how difficult it is to contact them and get a response that is either useful or from a human! Buffalo has without doubt one of the worst support systems I have ever had the unfortunate need to deal with!

I want a reply from a human please! My daughter purchased goods online and Buffalo is the logistic company that has handled the delivery. Unforrtunately to the wrong adress where some stranger has happily signed for and ****** my daughters order. But there is absolutely no way I can get any reply or contact with a human at Buffalo.

So I am stating until they change their support system to become human friendly I will no longer support companies delivering through Buffalo International Logistics.

0
Replies (2)
MS
Mark S's update23 Apr 2024, 13:51
Reviewer Update
It has now been over a month that I have been struggling to get our delivery from Buffalo after they admitted delivering to the incorrect address!
Buffalo Couriers
Buffalo Couriers's reply24 Apr 2024, 09:48
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL