TERRIBLE SERVICE NO CUSTOMER CARE

Their import taxes and fee has increased tremendously since last year. This is an overall feeling amongst consumers.

I have placed an order with Shein. This order was split in 2. I understand this is the busiest time of the year, however one parcel arrived and as per their tracking system the second was out on deliver the same day. This was Friday the 8 th of December. I did not receive an SMS or any communication regarding delivery as per normal.

At first my status update on their site was unchanged for 4 days and only change yesterday morning. What I can pick up and make out of their crypted notes that it was out for delivery and was returned. This has now happened twice. It seems they arrive at my work address after hours, only to find Noone is there. This will then be returned to their depot to be release again day after. This has now happened twice.

I have sent numerous mails to support and lodge queries on their site with promises to be contacted and I have had no reply. The number supp**** by Shein does not exist. If you phone their land line, you either speak to a robot or does not get through. They have 2 WhatsApp numbers, and I have received no reply on either.

This morning we finally got through to a human which was no help at all. On every question we asked we got a I don't know, and she had no intention of finding our or coming back to me. Their customer service is appalling or rather there is no customer service.

My company is closing tomorrow 14th December @ 12. There after no one will be amiable until January 2024.

I have paid for goods and services and what will happen to my goods I paid for when they cannot deliver due to their incompetence.

I wanted to know if I can collect. I was told it was with 3rd party and I cannot.

I wanted to know if I can change my delivery address or state a time, I am available to receive the parcel due to the fact that you don't get sms or WhatsApp with this detail.

I was told to refer back to the information / link send to me. I can do it there. However, I tried that before I spoke to her. There it Cleary states I need to speak to Customer service.

Customer service says she can't help and I get no reply to my mails either. I am beyond frustrated. Don't know who to turn to