Terrible Service from Buffalo logistic

Tracking number BUFZA***YQ 23 October 2022- I placed my order with SHEIN. 30 October- Order shipped from China. I Paid customs and sent POP to Buffalo. Then from 3-15 November haunted by an automated line to pay customs WHICH I ALREADY PAID and sent POP both via email and WhatsApp. Their WhatsApp line not attended to. I've been trying to get a hold of them since yet nothing. No response to emails and when you call either the call gets cut immediately or a machine saying that you number 40 in the que answers- by then you so desperate for answers that you decide to wait your turn in the que. You end up being on the line for 10-15 minutes straight and the minute you get to the front of the que. your call gets drop!! that's how pathetic their service is.