Terrible service from Buffalo International Logistics

I bought goods online from Temu which were despatched to the warehouse in East London and was informed I would recieve the items within a few days. I waited and waited but no delivery although Buffalo kept saying within 24 hours. I called them and was told Temu had not sent the full order a lie,then told delivery would be within 24 hours. Temu then contacted me to say the courier in East London has lost the parcel and would reship the items at no cost. However I paid customs taxes on the lost parcel and had to pay taxes on the second parcel due to Buffalo Logistics negligence and outright lies. I was contacted from their Johannesburg office to sort the problem out but have had no further discussion with them again and I have had to pay the taxes. This is gross negligence,terrible business practice and makes me to not want to do any business with any business dealing with Buffalo Logistics.I have kept copies of the eft payments,correspondence with Temu. Temu has given me a R40 payment for no delivery of the first order