Terrible service from Buffalo Courier

The most terrible service ever. This delivery has been outstanding for almost 2 weeks now. They are blatantly lying on their tracking report. We have phoned numerous times and every time we have phoned you hold on for between 10 to 20 minutes. Then you are either cut off while holding or the automated prompt says the message box is full. We keep sending emails and when we do get through, we explain the directions to the delivery address and have even sent an email with a map and the GPS coordinates and still they do not get the delivery done. And when we get through, we ask the service person to get the courier to contact or WhatsApp me so I can phone them with directions or send a pin drop to them