Terrible service and lies

I paid my import tax via their payment link on the 23rd of March 2022, only to receive yet another payment request. I phoned then on the 27th of Match 2022 and sent them proof of payment. I was promised that the matter will be resolved in 48 hours. I phone again on Thursday, 31 March and I was told that the person who works in finance was not at work and was promised yet again that the problem will be resolved within 48 hours. I phoned again today, 5 April 2022 and was told that no ETA can be given. Truly terrible service and I would not recommend trusting them with any import. I will rather wait longer with Aramex then use Buffalo.