Terrible Service and Lack of Communication(will update)

I ordered from Shein, and Buffalo was responsible for the delivery. I wasn’t at the exact address I gave during the order; I was only 12 kilometers away, which I admit was my mistake. However, Buffalo refused to deliver because they claimed the distance was too far, even though 12 kilometers shouldn’t be an issue for a logistics company.

Initially, I thought it wasn’t a big problem, assuming the delivery would arrive the next day (Friday). However, Friday came and went without any delivery. I waited the entire day, but there was no communication from Buffalo, no updates about the status of my package, or any attempts to reschedule. Saturday passed as well, and once again, there was no delivery and no contact from their side.

Today is Sunday, and I know they don’t deliver on Sundays, but their silence throughout this entire process has been incredibly frustrating. I reached out to them via WhatsApp and email, hoping for some clarification, but they didn’t respond. At this point, I have no idea when my package will arrive, and Buffalo has not provided any updates.

If they deliver my order tomorrow (Monday), I will delete this review. However, as of now, I find Buffalo’s service to be very disappointing. Their refusal to deliver such a short distance, combined with their total lack of communication, has made this a frustrating experience.

I wouldn’t recommend Buffalo to anyone who values timely deliveries and good customer service. Their unresponsiveness and failure to provide updates have made the entire process stressful.