Terrible SErvice

I would give Buffalo a zero rating if I could.

This logistics company is the WORSE I've dealt with. Their driver called me on the 4th Nov to ask where is the place he needs to deliver (my address, the driver did not know the area), the driver then told me that me parcel is with the wrong driver and he will have to take it back to the warehouse. On the 5th I get an email stating, parcel could not be delivered (incorrect address) where the address was not incorrect. I then called the support centre on the 5th and a lady sent me the link to confirm my address again (which I did the very next minute I put the phone down) and told me that I will receive my parcel within 48 hours. On the 6th I received an email stating my parcel has been dispatched and expected delivery within 72 hours, on an email it states: parcel expected 10th Nov, when I checked today which is the 10th Nov, it stated: expected delivery today.

I phoned the support centre again today wanting to know when am I receiving my parcel, the guy told me that my parcel has not been dispatched as yet, I then get another email stating 72 hours.

Does this company know what is 72 hours and this not even my fault that my parcel was with the wrong driver but they can't even put my parcel out for an urgent delivery.

I will never use this company on my own.

Far beyond TERRIBLE SERVICE 0️⃣