Terrible delivery experience

Today is Saturday, 5 October 2024. On Wednesday, I was expecting a package, but later that evening the tracking revealed that the driver had come by my house but did not call. The next day I called the call centre and they said the driver was supposed to try to try at least to call me three times. I feel I should mention that when I had to pay for the delivery, Buffalo sent me a message on WhatsApp to pay and tried to call me. But no communication from the driver. The latest tracking check said there's an issue with my package and that it may even be lost. I should be compensated for this. The package was coming from Shein and worth nearly R900 and I had to pay nearly R150 for the delivery. The tracking code is BUFZA6SJ17110RSYQ.