Terrible customer service and vague tracking information

The customer service is simply atrocious. I was supposed to receive my package on 3 July 2024 and received an email stating the package could not be delivered because of address being incorrect, okay so I changed what I could since my address is correct and then received another email stating the reason is no "Package wrongly allocated". I tried contacting the WhatsApp line, tried phoning, live chat and email and nothing. I just want to find out where my package is exactly because this is honestly ridiculous. I have never had any problems before.